Privacy Policy

1. Introduction

Namaste Nepal Removal Services ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and removal services operating from Sydney, New South Wales, Australia.

2. Information We Collect

We may collect the following personal information when you interact with us:

• Contact Information: Name, email address, phone number, and postal address.
• Moving Details: Pick-up and drop-off addresses, move dates, property size, and any special requirements you provide.
• Communication Data: Messages, enquiries, and feedback submitted through our website forms, email, or WhatsApp.
• Usage Data: Browser type, IP address, pages visited, and time spent on our website (collected automatically via cookies).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and deliver our removal and moving services.
• To process booking requests and provide accurate quotes.
• To communicate with you regarding your bookings, enquiries, and customer support.
• To improve our website, services, and customer experience.
• To comply with legal obligations under Australian law.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• Service Delivery: With our removal crew members to fulfil your booking.
• Legal Requirements: When required by Australian law, court order, or government regulation.
• Business Tools: With trusted service providers (e.g., email delivery, form processing) who assist in operating our business, under strict confidentiality agreements.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly as a result.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information (subject to legal obligations).
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Facebook, TikTok, WhatsApp). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: